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Windows, doors & conservatories - London, Surrey, Kent & surrounding areas
Osborn Glass, 33/34 High Street,
South Norwood, London, SE25 6HA
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Coronavirus Update

Osborn Windows > Coronavirus Update

New National Restrictions from 5th November – Working through it

What this means for us (the installer) & our clients

We may continue working in the homes of customers and can refer homeowners to the latest guidelines
(Section 1 ‘Stay at Home – except for specific purposes (2nd bullet point) … for work purposes, where your place of work remains open and where you cannot work from home (including if your job involves working in other people’s homes).

If you have any questions first read our Covid-19 consumer doc or contact the office.


May 29th, 2020 – Osborn Glass to Phase Reopening.

Due to the latest announcement by the PM, we’ve reopened with minimal staff. Our shop is now open to the public. Only one customer will be allowed in the shop at any time – Cleaning stations are in place, we can apply to the 5 rules set out by the government.

1. We have carried out a COVID-19 risk assessment and shared the results with the people who work here.
2. We have cleaning, handwashing and hygiene procedures in line with guidance
3. We have taken all reasonable steps to help people work from home 
4. We have taken all reasonable steps to maintain a 2m distance in the workplace
5. Where people cannot be 2m apart, we have done everything practical to manage transmission risk.


May 12th, 2020 – Osborn Glass to Phase Reopening.

Due to the latest announcement by the PM, we’ve reopened with minimal staff. Our shop remains closed to the public. But we are looking to open, by appointment only, in the next week or so.

We’re happy to hear from you, right now we prefer video calls, email and telephone. If you’re looking for glass samples, we are still able to send these or show them via video call.

Unfortunately, our factory, site operations, delivery or collection dates are still affected, but we can give the approximate lead time when you order.

All our safety and wellbeing are the biggest priority. For more information, please contact us, download this leaflet.


Coronavirus Update – 24/3/20

With the Prime Ministers announcement on 23/03/20 Osborn Glass & Windows have had to postpone all immediate factory and site operations, which in turn will unfortunately have an impact on all or our customers anticipated installation, delivery or collection dates, once we have more information on when we can safely get back to work, we will of course update you.

Today all our suppliers have phoned or emailed to say deliveries of goods that are manufactured will be returned to their factories. Any new orders will also be held at their relevant stage. We are of course waiting on news of when our supply-line will start to move again but for at least 3 weeks we now put orders on hold.

If you have recently placed an order with us I would like to remind you that the deposits are under an insurance backed guarantee scheme (https://www.qanw.co.uk/) Your deposits are safe for a period of 3 months and we can extend them if necessary. Hopefully this give the current client list a bit of reassurance that any monies already paid is safe!

Surveys will be prepared for ordering as when the manufactures are ready to receive new orders. No new surveys will be booked for at least 3 weeks.

Quotations – Our team are working from home and will be able to provide quotes or answer any technical questions. Our quotations will now be valid for 120 days.

We will aim to keep you informed of any developments as they arise, and we will try to keep delays to a minimum.

If you need more info either email info@osbornglass.com or info@southlondonwindows.co.uk Or call on 020 8653 2200.

Please stay safe and keep an eye on our websites and socials for the latest updates.

Sales manager – Danny Blundell.

Coronavirus Q&A’s

Q. As we can’t get out and few products at the moment or invite anyone in – how can we obtain information or a quotation for a future project?

A. At Osborn Glass, we have our team working from home. You can book a call with one of the teams who will be happy to discuss your requirements. We would ask that images of the windows are sent in before we book a call so we can provide the correct information on your type of property. We have the latest technology out so we can even impose your new windows onto the image you send in.

See the video here:


Q. How long are your estimates Valid for?

A. Our estimates are valid for 120 days. These could be extended but it does depend on the material type. Raw material cost like aluminium changes daily so we do need to look at individual cases after this period.


Q. If I was happy to place an order – what guarantees do you provide to protect any deposits paid?

A. Osborn Glass have been members of QWNA for 7 years. This is an independent insurer and provides an insurance backed guarantee for 90 days while your product is being manufactured. Probably more important this can be extended month on month in case of delay like COVID. The same body offers a 10-year insurance backed guarantee once the installation is completed – all included in your quotations as standard.


Q. After COVID-19 – what do you expect your current lead times to be.

A. Everything was put on hold for non-essential works – so our industry was pretty much on pause. We anticipate an approx. 6- 8 week lead time for supply and installation whereas supply only could be 3-4 weeks.


Q. Is Osborn glass a registered or approved installer.

A. Yes, we have been members of Certass for over 7 years – this allows us to self-certificate the work we carry out. A percentage of our work is inspected several times a year to ensure we conform to strict government and building regulations. Check out Certass rating here – https://members.certass.co.uk/profile/contractor/13-3778  We are also recommended as approved installers from a number of our suppliers, which are some of the biggest companies in the UK today. This list is well known within the industry some names to boast are – Roseview Windows – John Fredericks Plastics – Granada Secondary Glazing – The Residence 9 collection to name but a few.


Q. Many guarantees in the industry state 10-years but the small print may say that your glass panels are only covered by 5 years and moving parts by 1-5 years. Confirm what your guarantees state.

A. At Osborn glass, we also offer a full 10-year guarantee with a difference. We believe the most important parts of the window are indeed you glass panes and moving parts – who wants a missed unit, so you can’t see out or a broken handle or hinge so the window doesn’t open when you need it to. Our guarantee covers the window frame, glass and moving parts for a full 10 years – not only will the company cover this but we pay for an insurance backed guarantee to ensure you have cover for the full promised term.


Hope this has given some reassurance and if you have any more questions please do not hesitate to contact us at info@southlondonwindows.co.uk